JOB SUMMARY: This position is located at Navy Gateway Inns & Suites Operation at NAME OF COMMAND. The purpose of this position is to corrdinate group reservations for the lodging program
QUALIFICATION REQUIRED: MINIMUM QUALIFICATIONS: Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Acts as the primary Point of Contact(POC) for all groups and administers all group contracts. Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information, change or cancel reservations a requested by guests, or register guests. Verifies registration information, secures a credit card for incidental expenses and authorizes the credit card for room charges. Provide guests with their room key or card. Receives, requests and processes group reservations (5 or more persons) within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and or alternative lodging in the area. Maintains contact with Central Reservation System (CRS) to ensure room inventories are accurate to prevent being overbooked. Utilizes Navy Gateway Maangement Console (CORE) online to verify room inventories and change inventory availability to coincide with groups booked by the installation to prevent over booking with CRS and DOD lodging website reservations. Requires 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to reservation operations. Must be skilled in the use of personal computer and various software programs. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English. Ability to control, account for and handle large amounts of cash. Must possess knowledge of daily hotel operations and have experience utilizing an automated property management system(s).
CONDITIONS OF EMPLOYMENT: Must be able to work a flexible schedule to include holidays, nights and weekends. Work is primarily in an office environment. Requirements include extended periods of standing, walking, lifting or carrying objects up to 30 pounds.
HOW TO APPLY:
To be considered for this position, submit resume or applications and any other required documents in one of the following ways:
In person to: NAF Human Resources Office
2691 Mitscher Road SW Bldg 414
Joint Base Anacostia-Bolling Washington DC
By Email to: firstname.lastname@example.org
Note: If submitting by application/resume by email you must put the announcement number in the subject line. Download an application: https://www.navyregionmwrndw.com/modules/media/?do=download&id=132554a5-398f-4c25-a790-642a8e47f899
By Fax to: (202) 433-9720
By US Postal Service to: NAF Human Resources Office
2691 Mitscher Road SW Bldg 414
Washington DC 20373-5823
NOTE: Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. To request spousal preference, please complete the spousal preference request form and submit it along with a copy of your spouses’ PCS orders that state that your new permanent duty station is within a 50 miles commute radius to the installation you are applying to work.
**You must submit all forms that are requested/required. If you do not do so, your application/resume will not be considered for this position.
WHAT TO EXPECT NEXT: All selections are contingent upon the obtaining of satisfactory reference checks, background checks and drug testing. Once selections are made, applicants will be notified via email of either their selection or non-selection for this position